Privacy Policy

Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor necessary for the conclusion of a contract. You are not obliged to provide data. Failure to provide data has no consequences unless otherwise indicated in the processing activities below.
"Personal data" refers to all information related to an identified or identifiable natural person.

Server Log Files

You can visit our website without providing personal information.
Each time you access our website, your internet browser transmits usage data to us or our web host/IT service provider, which is then stored in log data (known as server log files). These stored data include, for example, the name of the page accessed, the date and time of access, your IP address, the data volume transferred, and the requesting provider.
Processing is carried out under Article 6(1)(f) GDPR, based on our legitimate interest in ensuring the smooth operation of our website and improving our services.

Your data may also be transferred to Canada. The EU Commission has issued an adequacy decision for data transfers to Canada.

Contact

Controller
If you wish to contact us, the controller for data processing is:
aktivclo.com
Email: info@aktivclo.com

Customer-Initiated Contact via Email
When you contact us via email, we collect your personal data (name, email address, message content) only to the extent you provide. Data processing is carried out to handle and respond to your inquiry.

  • If your contact relates to pre-contractual measures (e.g., consultation regarding purchase interest, offer preparation) or an already concluded contract, processing is based on Article 6(1)(b) GDPR.
  • In other cases, processing is based on Article 6(1)(f) GDPR, from our legitimate interest in handling your inquiry. You have the right to object to this processing for reasons arising from your particular situation.

Your email address will only be used to process your inquiry. Your data will be deleted afterward unless you have consented to further processing.

Collection and Processing of Data During Orders

When you place an order, we collect and process your personal data only to the extent necessary to fulfill and process your order and handle inquiries.
Processing is based on Article 6(1)(b) GDPR.

Data may be transferred to:

  • Shipping companies
  • Payment service providers
  • IT service providers

The scope of data transmission is limited to the minimum necessary.

Cookies

Our website uses cookies. Cookies are small text files stored on your device containing specific information, e.g., to recognize your browser.

  • Technically Necessary Cookies: Required for essential website functions. Processing is carried out under Section 25(2) TTDSG and Article 6(1)(f) GDPR.

For more information on managing cookies, refer to:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Apple Safari

Payment Service Providers

We use various payment service providers such as PayPal and Klarna. Processing of your data is based on Article 6(1)(b) GDPR to fulfill the contract with you. For more details, please see the privacy policies of the respective providers:

Rights of Data Subjects and Storage Duration

Storage Duration
After full execution of a contract, your data will be deleted, subject to statutory retention periods.

Your Rights
You have the following rights regarding your personal data:

  • Access (Article 15 GDPR)
  • Rectification (Article 16 GDPR)
  • Erasure (Article 17 GDPR)
  • Restriction of processing (Article 18 GDPR)
  • Data portability (Article 20 GDPR)
  • Objection to processing based on Article 6(1)(f) GDPR (Article 21 GDPR)

Right to Lodge a Complaint
If you believe that the processing of your data is unlawful, you can lodge a complaint with the competent supervisory authority.